Call Center and Voice Support
Customer Retention Specialist
Full-time
Remote
Monday to Friday, 10 PM to 7 AM PHT
US Pacific (PST)
Mid level
About the role
Call customers who plan to cancel, understand their concerns and offer approved options. This is a sample listing created for testing. Voltline Telecom is a fictional company.
Responsibilities
Complete your assigned work accurately and on time. Communicate clearly and flag problems early. Keep records and notes up to date. Share short weekly progress updates.
Requirements
Reliable internet and a quiet workspace. Clear written and spoken English. Comfortable with: Retention calls, Empathy, CRM notes.
Required skills
CRM notesEmpathyRetention calls